Shipping policy

Shipping Policy

Order Processing Times

All orders are processed within 2-5 business days. This includes order verification, printing, quality checks, and packaging. You will receive a confirmation email with tracking information once your order has shipped.

Please note:

• Orders are processed during business hours (Monday–Friday).
• We do not ship on weekends or holidays.
• Processing times may vary slightly during high-demand seasons (e.g., holidays or promotions).

Shipping Times and Rates

Shipping times depend on your location and the product. Below are estimated shipping times:

 

  • US: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days
Note: Shipping times may vary due to customs clearance or unforeseen delays.

Shipping rates are calculated at checkout and vary based on your location, the product type, and the shipping method selected.

Shipping Carriers

We partner with global carriers to deliver your orders efficiently. Carriers may include:

• USPS, FedEx, DHL, Canada Post, Royal Mail, and more, depending on your region.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package using the tracking link provided in the email.

Customs, Duties, and Taxes

For international orders, customs duties and taxes may apply based on your country’s regulations. These fees are not included in the shipping cost and are the responsibility of the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly. However, we will do our best to assist you in resolving any issues.

Wrong Address Disclaimer

Please ensure that your shipping address is correct at checkout. If you enter an incorrect address and the order has not shipped yet, contact us immediately to update it. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges

Since our products are made to order, we do not offer returns or exchanges unless the item arrives damaged or defective. If you receive a damaged product, please contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or refund.

Questions?

If you have any questions about shipping or your order, please contact us at support@valiantsheep.com or visit our Contact Us page.